It’s usually quick to sort out.
Try these
- Make sure your phone is unlocked.
- On Android, check NFC is on (Settings → search “NFC”).
- Hold the session card still against a different spot on the back of the phone for a second or two: the top right edge on an iPhone, the middle on most Android phones.
- Take off a thick or metal phone case, which can block the session card.
In the meantime
Every session you own is in your library in the Clementine app, so you can play it from there tonight. There are no codes to lose.
Tried all that?
Send us your order number and tell us what’s happening. A real person replies, within 24 hours.
Contact usMore in Your cards
- Tapping a card on an iPhoneHold the card to the top right edge of your iPhone, then press play.
- Tapping a card on an Android phoneCheck NFC is on, hold the card to the middle of the back of the phone, press play.
- If you lose a cardThe session isn’t lost with it.
- Cards don’t expireA card you own is yours. Play it as often as you like.
- Using cards with other headphonesCards play through whatever headphones your phone is connected to.
- More sessions and cardsOver 40 sessions, under five needs. Listen to a preview first.