Terms of Sale

1. Who we are

We are Lewis & Palmer Limited, trading as Clementine (“we”, “us”). We’re registered in England and Wales, company number 10747975. Our registered office is 55 Hersham Road, Walton-on-Thames, England, KT12 1LJ, and our VAT number is GB280295006.

You can reach us at hello@clementineapp.co.uk. If we need to contact you, we’ll use the email address or phone number you gave us with your order.

2. These terms

These terms apply to everything you buy on clementinerituals.com. By placing an order you agree to them, so please read them, and save or print a copy if you’d like one.

You must be 18 or over to buy from us. We only sell to consumers buying for personal use, and we only deliver in the UK (see section 6).

How we use your personal information is explained in our Privacy policy, and our use of cookies in our Cookies policy.

3. Placing an order

When you pay at checkout you’re offering to buy. The contract between us starts when we send you an email confirming your order (or, for a pre-order, confirming your deposit).

We may decline an order, for example if the delivery address is outside the UK, if an item has been priced wrongly, or if we can’t take payment. If we decline after taking money, we’ll refund it in full straight away.

4. Prices and payment

Prices are in pounds sterling and include VAT. Delivery is shown next to the price and in your basket before you pay.

Payments are taken by our payment provider, Stripe. We never see or store your full card number. If you choose to save your card with Stripe at checkout, it’s kept by Stripe so you can pay later in one step; we will never charge a saved card without your say-so.

If we’ve made an obvious mistake with a price, we’ll contact you before your order ships, and you can either pay the correct price or cancel for a full refund.

5. Pre-orders

While the Unwind & Sleep Kit is on pre-order, you pay a £15 deposit per kit when you order. The deposit is fully refundable until your kit is dispatched: just email us and we’ll refund it in full.

At the end of November 2026 we’ll email you a bill for the rest: the kit’s price less your deposit, any extras you chose, and delivery. The price of your kit is fixed at the price when you pre-ordered. The bill is due by 1 December 2026, and we dispatch your kit as soon as it’s paid.

If you haven’t paid by the due date we’ll remind you. If it’s still unpaid 2 days after the due date, we may cancel your pre-order, and we’ll refund your deposit in full.

We aim to dispatch every pre-order paid by 1 December no later than Monday 7 December 2026. If we can’t, we’ll tell you as soon as we know, and you can cancel for a full refund of everything you’ve paid.

6. Delivery

We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We can’t currently deliver to the Channel Islands, the Isle of Man, BFPO or overseas addresses.

Orders with an Unwind & Sleep Kit or other boxed item go by Royal Mail Tracked 48 for £3.95 per order, and any cards in the same order travel in that parcel at no extra cost. Cards and packs ordered on their own go by Royal Mail as a letter, however many you order, and you choose in your basket: £0.91 second class, £1.80 first class (both untracked), or £3.80 first class tracked. Delivery is never free. Pre-orders are dispatched once the final bill is paid; other orders are usually dispatched within 2 working days.

The goods are your responsibility once they’ve been delivered to the address you gave us. Please check your address carefully: if a parcel comes back to us because the address was wrong, we may charge the cost of sending it again.

If you tick “It’s a gift”, we send it to the address you give, with no prices in the parcel and your note if you add one.

7. Changing your mind (the Unwind & Sleep Kit and other goods)

You have 14 days from the day your order is delivered to cancel, for any reason. Tell us by emailing hello@clementineapp.co.uk with your name and order details. You then have another 14 days to send the goods back to:

Lewis & Palmer Limited - t/a Clementine Suite D.5, Victoria House Offices 52 High Street Sevenoaks TN13 1JG United Kingdom

Return postage is paid by you, unless the item is faulty or we sent the wrong thing. We recommend a tracked service, as returns are your responsibility until they reach us.

We’ll refund the price you paid and the standard delivery charge within 14 days of receiving the goods back (or proof you’ve posted them, if sooner), to the card you paid with.

Please handle the goods only as you would in a shop. If they come back damaged or show more use than needed to try them, we may reduce the refund to reflect the loss in value.

8. Sessions and the companion app

Sessions come on tap-to-play cards, one is stored in the band, and you can also listen in the Clementine companion app. Some customers of our previous app have digital-only sessions; those carry over to the companion app.

When you buy a session you get a personal, non-transferable licence to listen to it for as long as we provide the app. You may not copy, share, resell or publish sessions. The recordings remain ours or the practitioner’s who made them.

For digital sessions, your right to cancel ends once you’ve started listening, because you agreed to get the session straight away. You can listen to sessions once, free, before you buy.

Using the companion app is also covered by our App Terms of Use, which you’ll also see when you set it up.

9. If something is wrong

The law says goods must be as described, fit for purpose and of satisfactory quality. If something is faulty or not as described:

• within 30 days of delivery you can reject it for a full refund;
• within six months, we’ll repair or replace it, or refund you if that isn’t possible;
• after six months you still have rights, and we’ll help: just get in touch.

10. Our guarantee

On top of your legal rights, the band comes with a one-year guarantee against faults in normal use. It doesn’t cover wear and tear, accidental damage, or damage from not following the care instructions (for example, washing it with the headphones inside or tumble drying it).

11. Using the band and sessions safely

Take the headphones and pod out before washing. Charge only with a suitable USB-C cable and charger, and don’t charge the band while you’re wearing it or leave it charging unattended. Battery and charging guidance to confirm with the manufacturer.

Keep the volume at a comfortable level. Never listen to sessions while driving, operating machinery or doing anything that needs your full attention. Sleep sessions are for when you’re going to sleep or relaxing.

Our sessions and products support wellbeing; they are not a medical device or a substitute for medical advice. Please don’t use hypnotherapy if you have psychosis or certain types of personality disorder, as it could make your condition worse, and check with your doctor first if you’re unsure or have any health condition.

12. Our responsibility to you

If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result. We’re not responsible for loss that isn’t foreseeable, or for business losses: our products are for personal use.

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your legal rights in relation to the goods.

We’re not responsible for delays caused by events outside our control, such as postal disruption. If that happens we’ll let you know, and if the delay is long you can cancel for a refund of anything paid for goods you haven’t received.

13. Complaints and the law

If you’re unhappy, please email hello@clementineapp.co.uk and we’ll do our best to put it right quickly.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live.

We may update these terms from time to time. The version that applies to your order is the one on this page when you placed it.

14. Give a friend a card

If you buy an Unwind & Sleep Kit, you get your own link to pass on (on your thank-you page and in your order email). It’s a thank-you from us, and it’s yours to share with friends and family as you like.

• A friend who orders a kit through your link gets a free Morning Boost card in her box. She needs to order on the phone or computer she opened your link on, within 30 days.
• We post you a free Morning Boost card for each friend, up to two, once her kit is paid for in full. If her order is cancelled, refunded or returned, the card isn’t earned.
• You can’t use your own link, and each friend counts once.
• We choose which Morning Boost card to send. The cards have no cash value and can’t be swapped for money off.
• We may change or end this at any time, but any card already earned will still be sent.