App Terms of Use

1. Who we are

The Clementine app is run by Lewis & Palmer Limited, trading as Clementine (“we”, “us”). We’re registered in England and Wales, company number 10747975. Our registered office is 55 Hersham Road, Walton-on-Thames, England, KT12 1LJ.

You can reach us at hello@clementineapp.co.uk.

2. These terms

These terms apply when you download, sign in to or use the Clementine app, and to the sessions and other content in it. By using the app you agree to them. If you don’t agree, please don’t use the app.

You must be 16 or over to create an account. Sessions made for children are for a parent or carer to play for them.

How we use your personal information is explained in our Privacy policy.

3. Your account

To use the app you’ll need an account, set up with your name and email address. Please keep your sign-in details private: you’re responsible for what happens on your account. If you think someone else has used it, tell us straight away.

Sessions you buy, on our website or in the app, appear in your library when you sign in with the same email address. Customers of our previous app who had sessions there will find them carried over.

4. What the app costs

The app is free to download, and there’s no subscription. You pay once for the sessions you choose, and for the Unwind & Sleep Kit and cards if you buy them.

You’ll need a phone with an internet connection and a recent version of iOS or Android. Your mobile network’s charges for data still apply. If you’re not the bill payer for the phone, please check with whoever is.

You can listen to a free preview of a session before you buy it.

5. The band and cards

The app connects to your Unwind & Sleep Kit band by Bluetooth, so you’ll need to allow Bluetooth for the app. To start a session from a card, unlock your phone, tap the card on it and press play in the app.

Guides to pairing the band, tapping cards and charging are on our Help page. Please follow the safety guidance in our Terms of Sale and in the box.

6. Your sessions

When you buy a session you get a personal licence to listen to it in the app for as long as we provide the app. The licence is just for you: it can’t be transferred, shared or resold.

Most sessions are written and recorded by named, qualified practitioners, who keep the rights in their work and license it to us. Other sessions and everything else in the app belong to us.

Your right to cancel a digital session ends once you start listening, because you’ve asked to have it straight away. That’s why every session has a free preview. If a session is faulty or doesn’t play, tell us and we’ll fix it, replace it or refund you.

Occasionally we may need to change or withdraw a session, for example if a practitioner’s licence ends or for legal reasons. If we withdraw one you’ve bought, we’ll offer you a similar session or a refund.

If we ever close the app, we’ll give you at least 90 days’ notice by email and tell you what that means for the sessions you own.

7. Listening safely

Our sessions support wellbeing. They aren’t medical treatment or a substitute for advice from a doctor or other health professional, and results vary from person to person. If you have a health condition, please talk to your doctor.

Please don’t use hypnotherapy if you have psychosis or certain types of personality disorder, as it could make your condition worse. Check with your doctor first if you have, or think you might have, either.

Never listen while driving, operating machinery or doing anything that needs your full attention. Sleep sessions are for when you’re going to sleep or relaxing somewhere safe. Keep the volume at a comfortable level.

Some sessions involve walking or gentle movement. Only take part if you’re well enough to, and check with your doctor if you’re unsure.

If a session contains strong language, we’ll say so before you listen.

8. Things you mustn’t do

To keep the app working for everyone and to respect the people who made the sessions, please don’t:

• copy, record, download outside the app, share or publish sessions or other content from the app;
• sell, rent, lend or transfer the app, your account or your sessions;
• copy, change, take apart or reverse engineer the app, except where the law allows it;
• remove or hide any copyright or trade mark notices;
• use the app unlawfully or fraudulently, or try to hack, overload or disrupt it or our systems, or to collect data from them;
• use the app to send anything offensive, defamatory or harmful.

9. Updates and availability

We update the app from time to time to improve it, fix problems or keep up with changes to phones. Some updates may be needed to keep using it.

We work to keep the app running, but it may sometimes be unavailable, for example during maintenance. We’ll keep any interruptions as short as we can.

10. Ending or suspending your use

You can stop using the app at any time by deleting it. To close your account and have your data deleted, email us (see our Privacy policy).

We may suspend or close an account if it’s used in a way that seriously or repeatedly breaks these terms, or if the law requires us to. Unless it’s urgent, we’ll tell you first and give you a chance to put things right.

11. Our responsibility to you

If we break these terms, we’re responsible for loss or damage you suffer that is a foreseeable result. We’re not responsible for loss that isn’t foreseeable, or for business losses: the app is for personal use.

If digital content we’ve supplied damages your device or other digital content, we’ll repair the damage or pay you compensation, unless you could have avoided it by installing a free update we offered or by following our instructions.

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

12. Apple and Google

These terms are between you and us, not Apple or Google. Using the app is also subject to the rules of the app store you downloaded it from. In addition:

• your licence is to use the app on devices you own or control, as the app store’s rules allow;
• Apple and Google have no obligation to provide support or maintenance for the app, and we, not they, are responsible for dealing with any claims about it, including claims that it infringes someone else’s rights;
• if the app fails to meet any applicable guarantee, you can tell Apple or Google, who may refund any price you paid for the app itself; to the extent the law allows, they have no other obligation about it;
• you confirm you’re not in a country subject to a US Government embargo, or on a US Government list of restricted parties;
• Apple and Google, and their subsidiaries, may enforce these terms against you.

13. Changes to these terms

We may update these terms, for example when the app changes or the law does. If a change matters, we’ll tell you at least 30 days before it takes effect, by email or in the app. If you don’t agree, you can stop using the app, and you keep the sessions you’ve bought for as long as we provide it.

14. Complaints and the law

If you’re unhappy, please email hello@clementineapp.co.uk and we’ll do our best to put it right quickly.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live. If we don’t enforce a term straight away, we can still do so later, and if a court decides one part of these terms isn’t valid, the rest still applies.